This Privacy Policy explains how Rubbish Clearance Tufnell Park collects, uses, stores and shares personal data relating to customers and prospective customers in the Tufnell Park area. It also explains your rights under the UK General Data Protection Regulation and associated data protection laws. This Privacy Policy applies to all Rubbish Clearance Tufnell Park customers in our service area and to anyone who contacts us to enquire about our services.
Rubbish Clearance Tufnell Park is a waste and rubbish removal service operating in and around the Tufnell Park area. For the purposes of data protection law, we act as the data controller for the personal data we collect about our customers and prospective customers. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details published on our main service information or by using the usual communication channels you use to book our services.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The main categories of personal data we may collect include:
Identification and contact details such as your name, telephone number, mobile number, email address and billing address.
Service and location details such as the address where waste is to be collected, access instructions, preferred dates and times for collections, and information about the type and quantity of items to be removed.
Communication records such as emails, text messages, call notes and any other correspondence you send to us when you make enquiries, request quotations, provide feedback or make complaints.
Billing and payment information such as records of the services you have purchased from us, amounts charged, payment status and any payment reference supplied by your bank or payment provider. We do not store full card details when payments are processed by third party payment providers.
Technical and usage information such as basic information about how you contacted us online, for example your device type, general location derived from your IP address and details of the pages or information viewed, where this is necessary for website security, troubleshooting and service improvement.
We mainly collect personal data directly from you when you contact us by phone, email, text message or through any online enquiry form to request information, ask for a quote or book a collection. We may also receive personal data from third parties where you have asked someone else to arrange a collection on your behalf, for example a landlord, letting agent, contractor or relative. In these circumstances we rely on them having your permission to share your details with us. We may also obtain limited technical information about you automatically through your use of our online content and communications, for example for security logging and analytics.
We only process your personal data where we have a lawful basis to do so under data protection law. Depending on the context, we rely on one or more of the following legal bases:
Performance of a contract. We use your personal data to provide our services, to take steps at your request before entering into a contract, to issue quotations, confirm bookings, collect payment, issue invoices and receipts and handle any related queries.
Legitimate interests. We may process your personal data where this is necessary for our legitimate business interests and where these interests are not overridden by your rights and freedoms. This includes managing and improving our services, maintaining business records, training employees, handling customer enquiries and complaints and protecting our business from fraud or misuse.
Legal obligations. In some cases we process and retain your personal data to comply with legal and regulatory requirements, for example tax, accounting and waste transfer record keeping obligations.
Consent. In limited circumstances we may rely on your consent, for example if you choose to receive certain marketing communications from us. Where we rely on consent, you are free to withdraw it at any time using the contact details provided or the opt out instructions in any marketing communication.
We use the personal data we collect for the following purposes:
To respond to enquiries, provide quotations and give information about our rubbish clearance services in the Tufnell Park area.
To schedule and deliver waste removal services, including contacting you about access arrangements, changes to booking times and confirmation of completed work.
To manage billing and payments, issue invoices and receipts, and maintain accurate financial records.
To handle queries, feedback, reviews and complaints and to monitor service quality.
To manage our relationship with you, including informing you about important changes to our services, terms or policies.
To maintain and improve the security and performance of our systems and to prevent and detect fraud or misuse.
Where permitted, to send you information about similar services that we believe may interest you, and to understand how customers use our services so we can improve them.
We treat your personal data as confidential and do not sell it. However, we may share your personal data with trusted third parties where this is necessary for the purposes described in this Privacy Policy. These third parties act as data processors on our behalf or as separate independent controllers, depending on the circumstances.
Data processors who may process personal data on our behalf include providers of IT hosting and support services, email and communication tools, customer management systems, payment processing services and accounting or invoicing platforms. These service providers are only allowed to process your personal data according to our instructions, for the purposes we specify and subject to contractual obligations to keep it secure and confidential.
We may also share personal data with professional advisers such as accountants or legal advisers where necessary, and with public authorities, regulators or law enforcement bodies where we are legally required to do so, for example for tax reporting, the investigation of suspected criminal activity or to respond to legal claims.
Where processors or service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data continues to receive an adequate level of protection, such as using standard contractual clauses or relying on an adequacy decision where applicable.
We keep your personal data only for as long as is reasonably necessary for the purposes set out in this Privacy Policy, and to meet any legal, regulatory, tax, accounting or reporting requirements. The specific retention period will depend on the nature of the data and the reasons we collected it.
In general, we keep core customer and transaction records, including contact details, service history and billing information, for up to seven years after the end of our relationship with you, to meet tax, accounting and waste management record keeping obligations and to handle any queries or disputes. Communications such as emails and messages may be retained for a similar period for evidence and service quality purposes.
Where we rely on your consent to send marketing communications, we will continue to use your contact details for this purpose until you opt out or withdraw your consent, or until we determine that the information we hold is no longer accurate or up to date. We may retain limited information about your marketing preferences so that we can respect your request not to be contacted.
When personal data is no longer needed, we will securely delete it or anonymise it so that it can no longer be used to identify you.
You have a number of rights in relation to the personal data that we hold about you. These rights apply subject to certain legal conditions and exemptions.
You have the right to request access to the personal data we hold about you and to receive a copy of it. You also have the right to request that we correct any inaccurate or incomplete personal data.
In certain circumstances you have the right to request that we delete your personal data or restrict the way we use it, for example where the data is no longer needed for the purposes for which it was collected, or where you have withdrawn consent and there is no other lawful basis for processing.
You may have the right to object to our processing of your personal data where we are relying on legitimate interests as our lawful basis. You also have the right to object at any time to the use of your personal data for direct marketing, and we will stop using your personal data for that purpose.
Where processing is based on your consent or on a contract and carried out by automated means, you may have the right to request that we transfer your personal data to you or to another service provider in a commonly used, machine readable format.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we have handled your personal data. We encourage you to contact us first so that we can try to resolve your concerns.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include restricting access to personal data to employees and processors who need it for their work, using secure systems for storing and transmitting information and maintaining procedures to deal with any suspected personal data breach. While we take reasonable steps to protect your personal data, no system can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data or changes in applicable law. Any updated version will apply to all personal data held by us at the time. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data as a customer of Rubbish Clearance Tufnell Park.
Read how Rubbish Clearance Tufnell Park collects, uses, stores and protects personal data for customers in the Tufnell Park area in line with UK GDPR and data protection law.
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