Read the service terms and conditions for Rubbish Clearance Tufnell Park, covering bookings, payments, cancellations, liability, waste regulations and governing law in the UK.
Get a quoteThese Terms and Conditions govern the provision of rubbish clearance and waste collection services by Rubbish Clearance Tufnell Park to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a legal agreement between you and us. Please read them carefully before arranging any waste collection service.
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer, you or your means the individual or business placing a booking for rubbish clearance or waste collection services.
Company, we, us or our means Rubbish Clearance Tufnell Park, the service provider carrying out the waste collection.
Services means any rubbish clearance, waste removal, waste collection, loading, transport, or related services we provide.
Waste means any items, materials, refuse, rubbish, junk or other waste presented by you for collection and disposal in accordance with these terms.
Booking means a confirmed request for our services made via telephone, email, online form or any other agreed method of communication.
We provide rubbish clearance and waste collection services for households and businesses in Tufnell Park and surrounding areas. The specific services to be provided, including the type and approximate quantity of waste, collection address, and preferred dates and times, will be agreed with you at the time of booking.
We reserve the right to decline any booking or any particular load of waste where it is not suitable for our service or would breach applicable waste regulations, health and safety requirements, or any other relevant law or guidance.
3.1 You may request a quotation and make a booking by contacting us by telephone or through our online or written booking methods. You must provide accurate and complete information about:
a. The collection address and access information.
b. The type of property and any access restrictions, such as narrow hallways, limited parking, stairs or security systems.
c. The type and approximate volume or weight of waste to be collected.
d. Any items that may be hazardous or require special handling.
3.2 We may provide an estimated price based on the information you provide before arrival. This estimate is not a fixed price. The final price will be confirmed once our team has inspected the waste on site and assessed the volume, weight, access, time required and any additional services needed.
3.3 A booking is considered confirmed when we have agreed a collection date and time window with you and you have accepted our estimated pricing structure. We may at our discretion request a deposit or pre-authorisation payment to secure the booking.
3.4 It is your responsibility to ensure that someone with authority is present at the property at the agreed time to grant access, confirm the waste to be collected and accept any final price adjustment. If no one is present when we arrive, we may treat the booking as cancelled by you and apply our cancellation charges.
4.1 You must ensure that we have suitable access to the collection address, including safe and legal parking within reasonable distance of the property, and safe access routes for removing the waste.
4.2 Where parking restrictions apply, you must obtain any necessary permits or visitor passes in advance, or inform us so that alternative arrangements can be discussed. Any parking charges, penalty notices or additional costs incurred due to inadequate parking arrangements may be charged to you.
4.3 If we are unable to carry out the service or if the time taken significantly increases due to access issues that were not disclosed at the time of booking, we may charge additional fees to cover extra time and costs, or treat the visit as a failed collection and charge a call-out or cancellation fee.
5.1 Our pricing is generally based on the volume and type of waste collected, the time required to complete the job, access conditions and any additional services requested. We will explain our pricing structure at the time of booking and confirm the final price on site before commencing the clearance, wherever reasonably possible.
5.2 Unless otherwise agreed in writing, payment is due immediately on completion of the service. We accept commonly used payment methods including debit or credit card and, where offered, cash or bank transfer. We do not accept cheques unless specifically agreed in advance.
5.3 All prices are quoted in pounds sterling and may be subject to VAT at the applicable rate, if relevant. We will make clear whether VAT applies at the time of quoting.
5.4 If any amount due is not paid on time, we reserve the right to charge interest on overdue sums and to recover any reasonable costs we incur in pursuing payment, including debt collection or legal fees.
6.1 You may cancel or amend your booking by contacting us during our normal business hours.
6.2 If you cancel a booking more than 24 hours before the agreed arrival time, no cancellation fee will usually apply. We reserve the right to retain any deposit if non-refundable costs have been incurred.
6.3 If you cancel less than 24 hours before the agreed arrival time or fail to provide access when we arrive, we may charge a cancellation or call-out fee to cover our costs, including travel and staff time.
6.4 If you significantly reduce the volume of waste on arrival compared with what was described at booking, we may apply a reasonable minimum charge to cover our attendance.
6.5 If we are kept waiting due to delays in gaining access, incomplete preparation of waste or other issues beyond our control, we reserve the right to charge a waiting time fee after a reasonable grace period.
6.6 We may cancel or reschedule a booking due to operational reasons, severe weather, vehicle breakdown, staff illness, safety concerns or other circumstances beyond our reasonable control. In such cases, we will notify you as soon as reasonably practicable and will offer an alternative appointment. We will not be liable for any loss or inconvenience arising from such cancellation or delay, other than refunding any pre-paid amounts for services not provided.
7.1 We operate in accordance with applicable UK waste management legislation and guidance, including duty of care requirements and environmental regulations. We will transport and dispose of collected waste only at authorised facilities and will ensure that reasonable steps are taken to handle waste responsibly.
7.2 You are responsible for clearly identifying any hazardous or specialist waste, including but not limited to chemicals, paints, solvents, oils, asbestos, medical waste, gas cylinders, batteries, tyres and electrical equipment requiring specific treatment. Not all such items can be accepted. We may refuse to collect certain items or may need to charge additional fees for safe handling and disposal.
7.3 You must not present for collection any waste that is illegal to store, transport or dispose of, or any items that may endanger our staff, the public or the environment.
7.4 By presenting waste for collection, you confirm that you are the owner of the waste or have full authority from the owner to arrange its removal. Title to the waste will transfer to us at the point of collection, subject to our right to decline any part of the load.
7.5 We will provide receipts or waste transfer documentation where required by law or as agreed for commercial customers, to evidence that waste has been removed by a licensed waste carrier and managed in compliance with regulations.
8.1 You agree to:
a. Provide accurate information at the time of booking.
b. Ensure safe and reasonable access to the property and waste.
c. Separate waste types where requested, for example general waste, recyclable materials or bulky items.
d. Remove or secure any personal or valuable items that you do not wish to be taken away.
e. Supervise children, pets or vulnerable persons at the property to ensure their safety while our team is working.
8.2 Our team will use reasonable care when removing items from your property. You must inform us of any fragile areas, structural weaknesses, loose fixtures, or other risks that may be damaged during normal clearance activities.
9.1 We will exercise reasonable skill and care in providing our rubbish clearance and waste collection services.
9.2 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
9.3 Subject to the above, we will not be liable for:
a. Any loss of profits, business, contracts, goodwill or anticipated savings.
b. Any indirect or consequential loss or damage.
c. Any loss arising from your failure to comply with these Terms and Conditions, including failures to provide accurate information or adequate access.
9.4 If we cause damage to your property due to our negligence, you must notify us as soon as reasonably practicable and in any event within a reasonable period after becoming aware of the damage. Our liability will be limited, at our option, to either repairing the damage, arranging for repair, or paying the reasonable cost of repair, taking into account the age and condition of the property.
9.5 We are not responsible for the loss of any items that you intended to keep if they were not clearly separated or identified as not to be removed. It is your responsibility to check and confirm which items are to be taken away before the clearance begins.
10.1 We maintain appropriate public liability and, where applicable, employers liability insurance to cover our operations. Details of cover can be provided on request.
10.2 Our liability to you will in any event be limited to the level of cover provided by our insurance policies, except where the law does not permit such limitation.
11.1 If you are dissatisfied with any aspect of our service, please raise your concerns with us as soon as possible so that we can seek to resolve the issue.
11.2 Complaints should be submitted by telephone or in writing, providing your name, address, contact details, the date of service and a clear description of the problem. We will investigate and respond within a reasonable time.
11.3 If a dispute cannot be resolved directly, both parties agree to consider reasonable methods of alternative dispute resolution before commencing court proceedings, where appropriate and proportionate.
12.1 We will collect and process personal data, such as your name, contact details and service information, for the purposes of managing bookings, delivering our services, handling payments and dealing with enquiries or complaints.
12.2 We will handle personal data in accordance with applicable data protection laws and will take appropriate measures to protect it against unauthorised access, loss or misuse.
13.1 We may update or amend these Terms and Conditions from time to time to reflect changes in our services, pricing, legal requirements or business practices.
13.2 The version of the Terms and Conditions in force at the time of your booking will apply to that booking. We recommend that you review this page whenever you arrange a new waste collection service.
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the provision of our services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.
15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.
16.1 These Terms and Conditions, together with any written quotation or confirmation provided to you, constitute the entire agreement between you and us in relation to the rubbish clearance and waste collection services we provide.
16.2 You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us that is not set out in these Terms and Conditions.
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